Customer Support Specialist (Harness)
Peterson Manufacturing Company Peterson Manufacturing Company Grandview, MO Grandview, MO Full-time Full-time $17.
50 - $18.
50 an hour $17.
50 - $18.
50 an hour Customer Support Specialist Position
Summary:
The Customer Support Specialist - Harness enters orders and handles customer order inquiries, questions, and concerns in a timely and efficient manner and acts as an interface between the Sales, Production Control, Engineering and Shipping departments.
Principle Duties and
Responsibilities:
Takes and processes orders received electronically and via phone for customers.
Provides guidance for the proper wiring harness products for specific applications.
Identifies and analyzes customer concerns and provides appropriate solutions in a timely manner.
Verifies delivery dates and expedites customer orders as needed.
Determines customer statuses and refers potential new customers to the appropriate Sales Manager or Representative.
Monitors and manages specific accounts and provides back-up account management as assigned or required.
Works with the Accounts Receivable Department on customer payment terms and issues.
Works closely with Production Planning, Production Control, and Engineering to satisfy customer needs.
Files records and documentation and performs other administrative functions for the Sales Department.
Issues and manages Return Merchandise Authorization documents.
Qualifications:
Knowledge, Training, and Experience High School education, or equivalent Minimum of 2 years of experience in public relations, customer service, and general office functions Experience with 10-Key, typing, and Microsoft Office programs, especially Excel and Word AS400 or similar software experience preferred Skills, Abilities and Personal Characteristics Must have the ability to think creatively to find solutions to problems.
Must exhibit above average interpersonal skills and work cohesively with other associates with limited direct supervision or guidance.
Must have effective oral and written communication skills.
Must maintain a professional and friendly demeanor and work calmly under pressure.
Must be detail oriented and organized.
Job Types:
Full-time EOE/M/F/Vet/Disability Employer.
Peterson Manufacturing does not sponsor applicants for work visas.
Job Type:
Full-time Pay:
$17.
50 - $18.
50 per hour Expected hours:
40 - 42 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Relocate:
Grandview, MO 64030:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $18.
50 an hour $17.
50 - $18.
50 an hour Customer Support Specialist Position
Summary:
The Customer Support Specialist - Harness enters orders and handles customer order inquiries, questions, and concerns in a timely and efficient manner and acts as an interface between the Sales, Production Control, Engineering and Shipping departments.
Principle Duties and
Responsibilities:
Takes and processes orders received electronically and via phone for customers.
Provides guidance for the proper wiring harness products for specific applications.
Identifies and analyzes customer concerns and provides appropriate solutions in a timely manner.
Verifies delivery dates and expedites customer orders as needed.
Determines customer statuses and refers potential new customers to the appropriate Sales Manager or Representative.
Monitors and manages specific accounts and provides back-up account management as assigned or required.
Works with the Accounts Receivable Department on customer payment terms and issues.
Works closely with Production Planning, Production Control, and Engineering to satisfy customer needs.
Files records and documentation and performs other administrative functions for the Sales Department.
Issues and manages Return Merchandise Authorization documents.
Qualifications:
Knowledge, Training, and Experience High School education, or equivalent Minimum of 2 years of experience in public relations, customer service, and general office functions Experience with 10-Key, typing, and Microsoft Office programs, especially Excel and Word AS400 or similar software experience preferred Skills, Abilities and Personal Characteristics Must have the ability to think creatively to find solutions to problems.
Must exhibit above average interpersonal skills and work cohesively with other associates with limited direct supervision or guidance.
Must have effective oral and written communication skills.
Must maintain a professional and friendly demeanor and work calmly under pressure.
Must be detail oriented and organized.
Job Types:
Full-time EOE/M/F/Vet/Disability Employer.
Peterson Manufacturing does not sponsor applicants for work visas.
Job Type:
Full-time Pay:
$17.
50 - $18.
50 per hour Expected hours:
40 - 42 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Relocate:
Grandview, MO 64030:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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