Assistant Store Manager - Full-time
Requirements:
Ability to believe in our customer centered culture to deliver a superior customer service experience.
, The Assistant Store Manager position assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.
Assists the General Manager and Store Manager to achieve financial goals.
At General Manager direction, can assist the GM with timely administration of Incident and Violation level that would result in a next step of Progressive Discipline excluding Suspension or Termination levels.
Assists the General Manager in Phone Interviews.
Assists the General Manager in the execution and delegation of Company Operational, Merchandising and Visual standards.
Demonstrates Total Customer Service Standards and attempts to resolve customer issues timely and professionally.
Requests assistance from SM/GM as needed.
Assists the General Manager in training cash handling and store operational standards.
Identifies and informs GM of personnel training opportunities.
Follows all Loss Prevention Guidelines in deterring theft and providing timely documentation as needed.
Provides overrides, performs safe and till counts, and reconciles cash settlements.
Supervises associates and delegates tasks to ensure productivity, coordinates meals/breaks, and shares department successes and opportunities.
Requirements:
2
years of retail sales or customer service experience.
Previous supervisory experience preferred but not required.
Excellent verbal communication and active listening skills.
Excellent sales and customer service skills.
Ability to execute the concept by understanding and applying report information.
Required to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.
Ability to train and mentor associates to assure company standards are met.
Ability to work flexible schedules including nights, weekends and holidays.
Total Rewards:
The Shoe Carnival, Inc.
Total Rewards program offers eligible associates highly competitive benefits, including the following:
Competitive Pay Paid Time Off (Vacation & Sick Time) Comprehensive Medical, Dental, & Vision Benefits Flexible Spending Accounts Life, Disability, and Voluntary Benefits Employee Assistance Program 401(k) Retirement Plan Employee Stock Purchase Plan Employee & Family Discounts Relocation Opportunities Recommended Skills Active Listening Administration Communication Customer Service Loss Prevention Merchandising Estimated Salary: $20 to $28 per hour based on qualifications.
Ability to believe in our customer centered culture to deliver a superior customer service experience.
, The Assistant Store Manager position assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.
Assists the General Manager and Store Manager to achieve financial goals.
At General Manager direction, can assist the GM with timely administration of Incident and Violation level that would result in a next step of Progressive Discipline excluding Suspension or Termination levels.
Assists the General Manager in Phone Interviews.
Assists the General Manager in the execution and delegation of Company Operational, Merchandising and Visual standards.
Demonstrates Total Customer Service Standards and attempts to resolve customer issues timely and professionally.
Requests assistance from SM/GM as needed.
Assists the General Manager in training cash handling and store operational standards.
Identifies and informs GM of personnel training opportunities.
Follows all Loss Prevention Guidelines in deterring theft and providing timely documentation as needed.
Provides overrides, performs safe and till counts, and reconciles cash settlements.
Supervises associates and delegates tasks to ensure productivity, coordinates meals/breaks, and shares department successes and opportunities.
Requirements:
2
years of retail sales or customer service experience.
Previous supervisory experience preferred but not required.
Excellent verbal communication and active listening skills.
Excellent sales and customer service skills.
Ability to execute the concept by understanding and applying report information.
Required to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.
Ability to train and mentor associates to assure company standards are met.
Ability to work flexible schedules including nights, weekends and holidays.
Total Rewards:
The Shoe Carnival, Inc.
Total Rewards program offers eligible associates highly competitive benefits, including the following:
Competitive Pay Paid Time Off (Vacation & Sick Time) Comprehensive Medical, Dental, & Vision Benefits Flexible Spending Accounts Life, Disability, and Voluntary Benefits Employee Assistance Program 401(k) Retirement Plan Employee Stock Purchase Plan Employee & Family Discounts Relocation Opportunities Recommended Skills Active Listening Administration Communication Customer Service Loss Prevention Merchandising Estimated Salary: $20 to $28 per hour based on qualifications.
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